Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Conditions for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom-made or personalized items
- Items that have been used or damaged by the customer
- Items returned without original packaging
Return Process
To initiate a return, please contact us at contact@collectionseller.world with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, we will cover the return shipping costs.
Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow 10-15 business days for the refund to appear in your account after we process your return.
Exchanges
If you need to exchange an item, please contact us first. We will guide you through the exchange process. Exchanges are subject to product availability.
Contact Us
If you have questions about returns or need assistance, please contact us at:
Email: contact@collectionseller.world
Address: 1401 W Grand Ave, Haysville, KS 67060, United States
Phone: +13163643378